Phonak Remote Support support

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Pic_screen_and smartphone_Remote_Support.png

Getting started with Remote Support:

Please make sure you have the following:

laptop/desktop with microphone and camera access
PhonakPro account with appropriate permissions (contact your local Phonak provider if you are unsure)
Latest version of Phonak Target
Good internet connection – speed test within Target*

*Before starting Remote Support for the first time, we recommend you to do the following tests within Phonak Target: “Test internet connection” and "Test remote support connection" to make sure that you are ready to use Remote Support

Instruction for use

User Guide: myPhonak app

To view the instructions for use, you must have Adobe Acrobat Reader installed. Visit Adobe.com to download. To obtain a free paper copy of the instructions for use, please contact your local manufacturer representative. A copy will be sent within 7 days.

PDF 10.6 MB