![Pic_screen_and smartphone_Remote_Support.png Pic_screen_and smartphone_Remote_Support.png](/content/phonakpro/il/en/support/other-support/esolutions-support/remote-support/overview-remote-support/_jcr_content/main-content/columns/par-column-1/image.image.0.0.png/1633338586295.png)
![Pic_screen_and smartphone_Remote_Support.png Pic_screen_and smartphone_Remote_Support.png](/content/phonakpro/il/en/support/other-support/esolutions-support/remote-support/overview-remote-support/_jcr_content/main-content/columns/par-column-1/image.image.0.0.png/1633338586295.png)
Getting started with Remote Support:
Please make sure you have the following:
- laptop/desktop with microphone and camera access
- PhonakPro account with appropriate permissions (contact your local Phonak provider if you are unsure)
- Latest version of Phonak Target
- Good internet connection – speed test within Target*
*Before starting Remote Support for the first time, we recommend you to do the following tests within Phonak Target: “Test internet connection” and "Test remote support connection" to make sure that you are ready to use Remote Support
Instruction for use
![](/content/dam/phonakpro/system_images/components/asset-item/miniatures-user-guide.png)
User Guide: myPhonak app
To view the instructions for use, you must have Adobe Acrobat Reader installed. Visit Adobe.com to download. To obtain a free paper copy of the instructions for use, please contact your local manufacturer representative. A copy will be sent within 7 days.
How to's
![](/content/dam/phonakpro/system_images/components/asset-item/miniatures-video.png)
Video: How to conduct Audiogram Direct with Remote Support
![](/content/dam/phonakpro/system_images/components/asset-item/miniatures-video.png)
Video: How to prepare for Remote Support & Hearing Diary
![](/content/dam/phonakpro/system_images/components/asset-item/miniatures-video.png)
Video: How to start a remote support session
FAQs
![](/content/dam/phonakpro/system_images/components/asset-item/miniatures-web-link.png)
Web Link: Video/ sound quality is bad during a Remote Support session
![](/content/dam/phonakpro/system_images/components/asset-item/miniatures-guide.png)
Guide: Troubleshooting & FAQs –Remote Support
![](/content/dam/phonakpro/system_images/components/asset-item/miniatures-guide.png)
Guide: AudiogramDirect with Phonak Remote Support
![](/content/dam/phonakpro/system_images/components/asset-item/miniatures-guide.png)
Guide: FAQs - Audiogram Direct
![](/content/dam/phonakpro/system_images/components/asset-item/miniatures-technical-paper.png)
Technical Paper: Fast Facts: Optimizing high frequency gain during Phonak Remote Support
Other downloads
![](/content/dam/phonakpro/system_images/components/asset-item/miniatures-untagged-pdf.png)
Untagged PDF: PH_Configuration_firewall_Remote_Support_EN_09_22
new
![](/content/dam/phonakpro/system_images/components/asset-item/miniatures-technical-paper.png)
Technical Paper: Phonak Insight: Taking theory to practice: Integrating Phonak eAudiology into clinical practice
Drexler, J. 2019