Back to business
Heading back to business with Phonak means that you as an HCP are well prepared for the “new normal”.
Life is on…again.
While you’re getting back to business, Phonak has your back. Here are all the resources you need to help you recover. We’ve developed an extensive support package to guide and support you in:
- preparing your clinics to receive clients again, safely and efficiently,
- training and educating for you and your staff on effective marketing and sales strategies to further drive clinic success.
We focus all efforts on helping you navigate this new reality so that they can go back to what they do best – providing best practice audiological care. So, what do you need to get back to business?
Preparing your clinic:
Clinic Preparation Handbook
Get back to business - well prepared
Your guide to sanitary considerations for your clinic
Set up your front office for success and maximize clinic efficiency
Mask program Fitting Guide
Mask dilemma infographic
Creating a manual mask program during an in-clinic appointment or via a Remote Support session using Phonak Target.
Three ways to improve communication for your clients
Helping clients communicate with mask
A project conducted at the Phonak Audiology Research Center (PARC) explored the impact of face masks on speech acoustics.
Phonak now offers the Direct-to-Consumer Repair Program. This program helps your clients repair their hearing aids without leaving the comfort and safety of their own home.
How it works:
- Your client calls and reports that their hearing aids are not working properly
- Perform simple troubleshooting over the phone to ensure that a factory repair is needed.
- If so, verify the shipping address of the client, and inform them how to proceed with the repair.
- Collect and document consent from the client that you are disclosing their name and address to UPS. Ensure that all data privacy requirements are fulfilled as you are responsible for this.
- Call or email your local Phonak Customer Support team to set up the repair- Phonak and UPS take care of the rest!”
Training and Education:
Training: eScreener
How you can leverage the eScreener on your webpage and attract new clients
Training: Lead Generation
Learn how you can attract new clients to your clinic
Training: eAudiology Best Practice
Why you should include eAudiology into your clinical practice
Training: eSolutions, Digital Service Delivery Model
Comprehensive overview of the rich Phonak portfolio of eSolutions
Phonak Hearing Screener
Phonak Hearing Screener an effective and convenient way to do a simple screening without requiring clients to visit your office. Invite existing and new potential clients to take an assessment and start their digital hearing care journey now!
Audéo Marvel
Phonak Audéo™ Marvel focuses on what clients expect from a first-class hearing aid – a clear, rich sound experience. Combined with modern technology it is a...