Bluetooth® FAQs

How do I connect my Phonak Audéo B-Direct Bluetooth hearing aids to my iPhone mobile device?

1. Go to the iPhone home screen and tap on the “Settings” icon.
2. In the settings menu, tap on the ”Bluetooth” icon.
3. Tap on the slider button next to Bluetooth to turn Bluetooth on.
4. First open for 5 seconds and then close the battery doors of the Audéo B-Direct hearing aids.
5. After several seconds, the name of your Audéo B-Direct  will appear on the iPhone screen. Tap on it to select.
6. You will now see a message, “Bluetooth Pairing Request.” Click “Pair”.
7. A connection beep will be heard in the paired hearing aid.
8. Your iPhone is now connected to Audéo B-Direct.

Why is my iPhone mobile device not finding my Phonak Audéo B-Direct Bluetooth hearing aids?

i. Is Bluetooth currently activated on your phone?
There are two ways to do this:

Option 1:

1. Swipe up from the bottom of the iPhone screen to bring up the Control Center menu.
2. Swipe toward the right side of the screen until you see a row of icons at the top of the Control Center menu.
3. In the top row of icons, verify the Bluetooth symbol is highlighted blue.
4. If not, click the icon to activate Bluetooth.

Option 2:

1. From the iPhone home screen click the “Settings” menu.
   
2. From the settings menu, click on “Bluetooth”.
3. Verify the slider button is green.
4. If the slider button is not green, click it to activate Bluetooth.