FAQs
Select Device
iPhone
How do I connect my Phonak Audéo P hearing aids to my iPhone?
- Go to the iPhone home screen and tap on the “Settings” icon.
- In the settings menu, tap on the ”Bluetooth” icon.
- Tap on the slider button next to Bluetooth to turn Bluetooth on.
- Switch your Audéo P hearing aids off and turn them after 5 seconds again on.
- After several seconds, the name of your Audéo P will appear on the iPhone screen. Tap on it to select.
- You will now see a message, “Bluetooth Pairing Request.” Click “Pair”.
- A connection beep will be heard in the paired hearing aid.
- Your iPhone is now connected to Audéo P hearing aids
For more information visit https://product-support.phonak.com/
Why is my iPhone not finding my Phonak Audéo P hearing aids?
i. Is Bluetooth currently activated on your phone?
There are two ways to do this:
Option 1
- Open the Control Center menu.
- For iPhones without a home button: Swipe down from the top of the screen
- For iPhones with a home button: Swipe up from the bottom of the screen
- In the top row of icons, verify the Bluetooth symbol is highlighted blue.
- If not, click the icon to activate Bluetooth.
Option 2
- From the iPhone home screen click the “Settings” menu.
- From the settings menu, click on “Bluetooth”.
- Verify the slider button is green.
- If the slider button is not green, click it to activate Bluetooth
ii. Is the Audéo P in pairing mode?
- Switch your Audéo P hearing aids off, wait 5 seconds, and turn them on again to place the hearing aids in pairing mode.
- The hearing aid will be in pairing mode for three minutes.
- Now you can pair the hearing aids.
Android™ mobile devices
How do I connect my Phonak Audéo P hearing aids to my Android mobile device?
- Go to the Android phone’s home screen and tap on the “Settings” icon.
- In the settings menu, tap on the Bluetooth icon.
- Tap on the slider button to turn Bluetooth on.
- Switch your Audéo P hearing aids off and turn them after 5 seconds again on, to place the hearing aids in pairing mode.
- On the Android phone, you will now see a message, “Available Devices.”
- The name of your Audéo P hearing aid will appear on the screen with a telephone icon next to it. Tap on it to select.
- A connection beep will be heard in the paired hearing aid.
- Your Android phone is now connected to Audéo P hearing aids.
For more information visit https://product-support.phonak.com/
Why is my Android mobile device not finding my Phonak Audéo P hearing aids?
i. Is Bluetooth currently activated on your phone?
There are two ways to do this:
Option 1
- Swipe down from the top of the screen to bring up the Notification Center.
- Swipe down on the Notifications Center to reveal the Quick Settings menu.
- Verify the Bluetooth symbol is highlighted, if not, tap to activate Bluetooth.
- Verify the slider button next to “Bluetooth” is switched to ON.
- If not, tap the slider button to activate Bluetooth.
Option 2
- From the home screen, tap “Settings”.
- Verify the slider button next to “Bluetooth” is switched to ON.
- If not, tap the slider button to activate Bluetooth.
- If the slider button is not green, click it to activate Bluetooth.
ii. Is the Audéo P in pairing mode?
- Switch your Audéo P hearing aids off, wait 5 seconds, and turn them on again to place the hearing aids in pairing mode.
- The hearing aid will be in pairing mode for three minutes.
- Now you can pair the hearing aids.
Other phones
Why does my phone first shows “Hands-free” and then the name of the hearing aid when connecting to my mobile phone?
This is a normal process for Bluetooth connectivity. The name of the Phonak Audéo P hearing aid will display on the phone screen within several seconds.
Why do I see three hearing aids in my Bluetooth phone list?
- Phonak Audéo P uses multiple versions of Bluetooth for mobile devices (Bluetooth Classic and Blutooth LE “Low Energy”).
Some phones recognize each version of Bluetooth as a separate device. - Select the telephone symbol to connect your Audéo P hearing aid to your phone.
Can I use Skype, FaceTime and WhatsApp video calling with my Audéo P hearing aids?
Yes. Phonak Audéo P hearing aids support Skype, FaceTime and WhatsApp for phone and video calling.
What phones will work with my Audéo P hearing aids?
Virtually all cell phones will work with, as long as the phone supports Bluetooth wireless technology. Phonak Audéo P hearing aids are Bluetooth Version 4.2 certified
- For phone calls, any phone supporting Bluetooth 2.1 and newer should work without problems
- For using the myPhonak 4.0 app, your phone must fulfill the following minimum requirements: Bluetooth 4.2; iOS version 12.0 or later; Google Mobile Services (GMS) certified AndroidTM device supporting Bluetooth 4.2 and Android OS 7.0 or newer.